Yes, we get questions all the time. Why do I have to hold the wall button down to get the door to close?
OK – start by looking down at the bottom of the door is there anything in the way? Then look down at the bottom of your track on the left and right you should see two lights (led). Is one blinking or off? If so you will need to adjust the safety sensors to do this you will need to walk over to the safety sensor that is (off or blinking ) and turn or tilt it till the light (led) is solid. Then try operating the opener.
If that doesn’t solve the problem – call Retrak.
Retrak Door Service specializes in garage door repair, service, sales and installation of garage doors and openers. Remember, for everything garage doors call Retrak. We are your Denver, Colorado garage door experts.