Why won’t our garage door go down?

We hear this question/comment a lot: “Our garage door opener was working fine, but all of a sudden we have to hold the wall button down to get the door to close. How do we get the door opener to start working again?

This is often a photo eye issue. The photo- eye safety beams may be blocked, misaligned, or malfunctioning.

Start by moving any objects that may be interfering with the signal and verify that the photo-cell LED lights are illuminated as per the manufacturer’s instructions. If one or both lights are on but blinking, try realigning them till the blinking stops. Note: photo-cells can not be permanently removed from garage door openers that were built after 1973. If the infrared beams are not blocked and the photo-cells are aligned, it’s time to call a pro. Contact your local garage door opener repairman to diagnose and repair the problem.

You will not be able to close the door with the remote control transmitter until the photo-cells are in proper working order.

Retrak Door Service specializes in garage door repair, service, sales and installation of garage doors and openers. Remember, for everything garage doors call Retrak. We are your Denver, Colorado garage door experts.